Return & Refund Policy

***Please CAREFULLY CHOOSE your ring size (Refer to the picture of ring measurement)*** We DO NOT ACCEPT exchange of product unless quality problem! We will inspect each product carefully before shipping! ***

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If you have any question or something is unsatisfactory, please contact us to solve the problem. (sales@ilovejewellery.com.my)ย or (0111 0111 660)

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Please allow 24 hours to reply your email or SMS

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  • We are NOT offer return because ofย ย Sizes mistake. This is because of hygiene issues
  • The returned goods/products will be checked and the goods should be in theย EXACTย original condition.
  • The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.
  • iLove Jewellery will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 1-2 days after the confirmation.
  • Please contact us at sales@ilovejewellery.com.my or (0111 0111 660): Whatapps / Line / WeChat / SMS / Phone if you have any questions or doubts.